Shipping & Returns

Your order ships quickly as well. We keep all of the items we sell on hand and ship your order as soon as we receive it. Most orders leave our warehouse the same business day.

Ground Delivery (Most Orders 6-8 business days) starts at $5

Free Shipping (For orders over $99) 10-14 business days

Based on the fact that Sex & Sensuality items products that are used internally or that come in contact with bodily fluids cannot legally be sent back to us.

Defective Products
If your product did not work when it arrived or it broke within 7 days, we will be happy to replace it. You do not need to spend money mailing it back to us, just send us an e-mail and we will send you a replacement.

Product performed poorly: If the product you ordered did not perform well and you are unhappy, let us know. We often will suggest a different product and will give you full credit toward the purchase of the suggested item.

Improper Charges or Other Issues: If you feel that you were charged improperly or something else went wrong, send us an e-mail or give us a call. Within 24 hours of receiving your complaint, we will review our order database, cross-check it with our secure order server, review our credit service account, our shipping records, and reply to you. If we find any errors we will immediately credit your account.

Time Period:
We accept returns or offer replacements or refunds within 7 days of your order. This is a reasonable time period and it is more than competitive in our industry. After 7 days, you should try to seek compensation from the manufacturer in the form of a warranty. We are flexible about what we will do for a customer, but we are completely inflexible about the 7 day period. We simply cannot afford to ship you free replacement products for life, so 7 days is the limit.

Our goal is to try to make you happy with our performance as an online retailer. That includes our description of the product, ensuring the product was delivered intact, our choice of what products we offer, and the complete privacy of the entire process. That is why we will do everything we can to ensure you are happy for 7 days following your purchase.

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